Yesterday I received a communication from the CEO of a peer-to-peer money lending firm. The newsletter was so badly constructed and such a dog's dinner that I had to write to her with a point by point comment about syntax, grammar, construction, layout. Now I know that you don't write to the CEO of a company telling them that their newsletter is rubbish but I know that if I don't do it no one...
how to welcome people, and how not to
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